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Hiring Owner Operators and Drivers - North Nig Contracting Ltd. - BC 250.785.7778 - AB 780.831.7319 - www.northnigcontracting.ca
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Front Desk Night Audit Breakfast Agent
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Description : SCOPE AND GENERAL PURPOSE

Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Holloway and brand high standards of quality.

FRONT DESK AGENT

MAIN DUTIES
Demonstrate a positive and proactive attitude and be committed to providing exceptional guest care through use of initiative and empowered decision making.
Check in/check out guests in a friendly and professional manner ensuring accuracy of all information/billing
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote Holloway and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Carry out all Guest Services and cashiering duties achieving accuracy and logical work sequence
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
Promptly answer the switchboard in a friendly, caring and courteous manner ensuring messages are recorded and promptly passed on or voicemail explained/utilized in line with property and company policy.
Be skilled in the taking of reservations and understand and apply yield management principles and selling techniques in order to maximize on Revenue Per Available Room and contribute to achieving or exceeding the department budget.
Be competent in the use of the computer in line with laid down procedures.
Liaise with Housekeeping and Maintenance regarding the availability of rooms in order to contribute to the smooth running of the property and the satisfaction of our guests.
Send faxes, make photocopies, etc. as required by the guest ensuring correct charging for all business services.
Be alert to/respond to guest needs ensuring special requests are dealt with or channeled through to the appropriate department with documentation and follow up as required in order to contribute to the development of customer loyalty.
Carry out security checks of the lobby (or liaise with security as appropriate) to ensure property and employee safety following procedures laid down by property policy.
Ensure full completion of all duties relating to the shift and a concise hand over in order to assist the smooth running of the property, effective team work and guest satisfaction.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.

NIGHT AUDIT

MAIN DUTIES
Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.
Run audit reports/journals from the front office system, Point of Service and the computer.
Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
Demonstrate a positive and proactive attitude and be committed to providing exceptional guest care through use of initiative and empowered decision making.
Ensure that guest arrival/departure is carried out in a friendly and professional manner with all cash and credit transactions being handled in accordance with company policy.
Answer the switchboard in a courteous and caring manner ensuring accurate recording and prompt delivery of all messages or explanation/use of voicemail in line with property policy.
Ensure the security of cash, keys, safety deposit boxes* (* delete if not applicable) and be responsible for the safety and security of the building being aware of procedures to follow in the event of emergency or disruptive situations to maintain personal safety and guest safety as required by property and company policy.
Be skilled in the taking of reservations and understand and apply yield management principles and selling techniques in order to maximize on Revenue Per Available Room and contribute to achieving or exceeding rooms revenue/occupancy.
Program wake-up calls, order and *deliver newspapers, *set up continental breakfast and *meeting rooms in accordance with property policy. (*delete if not applicable)
Be totally conversant with the computer system and balance daily/accounting transactions and run reports/draw up statistical information as required by property and company policy.
Ensure accurate completion and timely submission of reports/information as required
Audit room rates, charges and reconcile and balance revenues generated as per night audit checklist.
Carry out cleaning of the lobby and public areas as designated by property policy.
Complete computer system backups and save in accordance with company procedures.
Carry out Accounts Receivable and other accounting duties as assigned achieving standards required by company policy.
Be aware of competitor activity and assist with sales related activities in terms of ascertaining, logging and tracking of information.
Be competent in the completion of month end duties in line with company policy.
To ensure full completion of all duties relating to the shift and a concise handover in order to assist the smooth running of the property, effective team work and guest satisfaction.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.

BREAKFAST ATTENDANT

MAIN DUTIES

Meet and greet guests as they arrive, offer choice of seating and then escort them to their table.
Greet all guests in a professional and welcoming manner.
Up-to-date awareness of booking status with a wait list as required in order to accurately and positively advise walk-in customers of wait time.
Provide sensitive assistance to guests with disabilities as appropriate and provide proper seating arrangements/entertainment pack for children in accordance with property policy.
Escort guests to prepared tables and present menus introducing menu specialties and the server.
Allocate tables to servers with attention to fair distribution of covers and timely service to the customer as required by company policy.
Read, maintain and make daily entries in the log book to coordinate communication between shifts and management.
Maintain proper set-up of dining room.
Assist in re-setting of tables being alert to and responding to arrivals at the door.
Show and describe special features in the restaurant e.g. buffet
Thank guests for business on departure and encourage future business in line with company policy.
Assist in telemarketing to promote interest in/accept bookings for the restaurant/special promotions in line with company policy.
Accept bookings by telephone in accordance with procedures.
Receive records and make any necessary arrangements for reservations and special functions in the restaurant.
Comply with attendance rules and be available to work on a regular basis
Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials. Ability to remember, recite and promote the variety of menu items. Ability to move throughout a crowded room to seat guests. Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions. Ability to establish and maintain effective working relationships with associates, customers and patrons.

GENERAL STAFF RESPONSIBILITIES
To adhere to all matters relating to hygiene, health, safety and emergency procedures as laid down by law and by company policy.
To carry out any reasonable request.
To provide exceptional customer service with positive addressing of guest concerns/complaints in line with company policy.
To work and communicate in a professional and ethical manner with colleagues assisting where necessary to achieve standards required by company policy.
To be committed to achievement of the company, property and department Mission Statements.
To be a “sales person” by active promotion of property facilities and company/property specific promotions in order to contribute to overall profitability.
To assist with team member orientation/training within the department as required by company policy.
To maintain standards of punctuality, uniform /dress code as appropriate to position and personal hygiene as required by property and company policy.
To be aware of and comply with company and house rules.
To contribute to energy conservation and ensure safe usage/storage of all materials/equipment/chemicals as per manufacturers’ instructions.
To attend meetings as requested and to recognize the importance of contributing new ideas and initiative to the overall success of the operation.
To assist with cleaning duties in order to maintain a clean and well-organized work area in line with property policy.
To adhere to the Property Crisis Communication Plan to ensure that inquiries from the media are responded to by the nominated spokesperson in line with company policy.
To contribute to the security of the building, company assets and guest/co-worker safety with full adherence to security procedures with proper handling of keys/cash as appropriate to the position following procedures laid down by company policy.


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General Details
Posted by Super 8 Fort St.John
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It is NOT acceptable to contact this poster with services or other commercial interests.
Phone 250-785-7588
City Fort St John

Ad Details
Ad id 583696
Ad Views  437
Ad expires 2017.09.28 (in 3 days)
Added 2017.08.14

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